Synthetic intelligence for IT operations (AIOps) will turn into mainstream in 2021, going from idea to follow for a lot of organisations, based on a brand new enterprise predictions report by Juniper Networks.

Juniper’s report additionally notes that with the rise of distant staff and the house changing into the brand new micro department, AI will turn into “desk stakes for delivering an important shopper to cloud consumer expertise from shopper to cloud” whereas controlling IT assist prices for distant workers.

“IT groups might want to embrace AIOps to scale and automate their operations,” says Juniper, additionally commenting that AIOps cloud SaaS will flip the shopper assist paradigm the other way up.

“As an alternative of customers submitting tickets to IT, AI will proactively determine customers with connectivity or expertise points and can both resolve (the self-driving community) or will open a ticket with instructed remediation actions for IT,” Juniper suggests.

The Juniper Community additionally offers its different predictions for Synthetic Intelligence, and an intensive record of different enterprise predictions for 2021:

Synthetic intelligence for IT operations

AI assistants will turn into a part of the IT staff: AI assistants will proceed to get smarter and turn into an integral a part of the general IT staff. Their efficacy will enhance throughlearning and direct suggestions from the IT staff gaining their belief as valued staff member. The power of AI assistants to resolve more and more complicated consumer points will lower pressure and workloads for IT groups.

Schooling shall be one of many largest limitations to AI adoption: Evaluating and implementing AI options requires funding within the IT staff. Ahead pondering companies will put money into training of the IT management in order that they will higher perceive how you can consider and implement AI options throughout the enterprise.

AI shall be a game-changer in serving to enterprises shift to distant work: Leveraging AI helps with operational effectivity and helps ship increased buyer satisfaction. It additionally helps enterprises higher align with enterprise targets and guarantee outcomes.

COVID affect on networking

  • Contact tracing shall be high of thoughts for enterprises: With return to work timelines getting pushed out to 2021, enterprises might want to dedicate time and sources to securely return workers to the workplace, with contact tracing taking part in a major position.
  • There shall be a shift to extra distributed micro-offices: SD-WAN will turn into more and more vital for IT departments, company technique and actual property planning as companies will prioritise establishing small micro-offices versus one giant campus. For IT groups, this implies an elevated emphasis on workers and the end-user expertise from shopper to cloud.
  • There shall be a rise in community gear spend: COVID has created an setting of accelerating community demand for high-speed connectivity and bandwidth to ship web options for workers at residence. This presents a chance for telcos to bundle providers and cohesively handle SD-WAN and value-added providers, akin to location-based geo-mapping, for enterprises battling the paradigm shift.
  • Networking and placement expertise convergence will play a significant position in healthcare and retail: Deploying Wi-Fi for drive-through COVID testing was important, and with at present’s pressing and ever-evolving pandemic, healthcare and retail clients anticipate to get merchandise faster. Location expertise shall be vital in serving to pace up processes akin to curbside pickup


  • Community visibility and analytics shall be important to optimise consumer experiences: Visibility and analytics give IT groups the info to automate and optimise the enterprise community. This visibility permits IT groups to proactively determine and quickly repair community efficiency points, guaranteeing one of the best end-user expertise.
  • The community of the subsequent decade will depend on trendy cloud architectures: Community agility shall be extra vital to the shopper expertise than ever earlier than, and the one option to obtain it’s to construct your community in a contemporary cloud setting that may match the innovation pace of a enterprise’ digital transformation staff.
  • With Wi-Fi 6E and personal LTE, enterprises could have extra wi-fi choices than ever: Cellular web connectivity is changing into a necessity for a rustic and its residents’ financial prosperity. By late 2021 or early 2022 Wi-Fi 6E, which will increase out there RF spectrum with the addition of 1GHz of spectrum at 6GHz, shall be an enabler for the continued hypergrowth of IoT and cell units throughout all vertical industries. Non-public LTE within the 3.5GHz band will begin to seem within the enterprise, to make sure companies can present ubiquitous web protection to their workers, company, clients and IoT units. The longer term shall be a community of networks and AI shall be key in managing the complexity.

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