How to Create Automation for Product Reviews to Retain Your Customers

Getting your clients to evaluation your product is a strong technique that ought to by no means be ignored or underestimated.

It actually issues what individuals are saying about your enterprise so you should utilize this chance to ascertain a powerful status in your model.

Buyer critiques are highly effective items of social proof that persuade your prospects to purchase and take a look at you as somebody they’ll belief.

As well as, they reduce doubts as your prospects are assuming themselves utilizing your product. In line with a study, 70% of leads seek the advice of critiques or scores earlier than making a remaining buy.

Due to this fact, product critiques have develop into a typical a part of the shopping for course of that any retailer ought to consider.

Earlier than you create an automation, it’s important to determine the key practices that it is best to apply.

1. Get folks to depart critiques

One of the vital vital issues that it is best to put in thoughts is to ask your self the best way to push your clients to write down a evaluation. This regulates what the e-mail content material must be.

To seek out out the suitable reply, you have to empathize your clients and picture your self filling out the survey or leaving that evaluation; don’t make the method sophisticated for them by asking too many questions. Your clients don’t want to spend so much of time submitting their suggestions. Make it simply accessible with a easy CTA button.

As well as, it might be sensible to supply an incentive for them akin to a coupon for $10 off their subsequent buy. In line with a survey by Software Advice, an internet critiques platform, 39% of the respondents said that the prospect for purchasers to refer a model will increase if they’re offered with financial or materials incentives. Nevertheless, it is best to determine probably the most handy time to use this technique so as to not place your self as if you happen to’re bribing your clients. Present loyalty to your clients and create a superb relationship earlier than you resolve to supply them one thing in return.

Product critiques emails may also be used as a strategy to launch a contest and reward your loyal clients. As providing $10 off is an incentive, contests and giveaways are additionally one other incentive that encourage your clients to depart a evaluation.

If you happen to don’t wish to supply a reduction or contest, you possibly can merely thank them for making an attempt the product asking for a product evaluation when you present strategies for different merchandise they is likely to be thinking about based mostly on their preliminary buy.

2. Set the right time delay

Establish the very best time to ship product critiques emails for purchasers who’ve had the product of their fingers. Typically, such emails must be despatched after every week or two from supply as a result of your buyers must discover your services or products nicely earlier than leaving a evaluation. At instances, don’t wait too lengthy to ship them as a result of they could lose the preliminary pleasure of their first use.

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Figuring out the suitable time delay varies in accordance with the product kind that you simply’re promoting.

The chart under provides you an entire steering of the time distinction that it is best to undertake when sending product critiques emails in your ecommerce enterprise.

Seasonal: Birthdays, back-to-school, nationwide holidays

Merchandise provided throughout birthdays, back-to-school or holidays are seasonal merchandise whose worth begins to decrease after their time passes. Due to this fact, sending an e-mail asking for suggestions must be despatched 7 days after the product is bought. By accumulating optimistic critiques from such varieties of merchandise, this could be a huge alternative so that you can reap the benefits of them for subsequent yr’s holidays, boosting your gross sales as nicely.

Perishable: Meals, leisure and intangible merchandise

The time distance for sending product critiques emails asking for suggestions about meals, leisure or intangible merchandise might change relying on the state of affairs. For example, 14 days is an acceptable time for fragrance, but when your clients buy chocolate, it is best to ship them an e-mail after one week.

Tender items: Garments, sneakers, equipment, make-up, jewelry

As these things are used regularly by clients, it is best to give them at the least 14 days to try to expertise them nicely earlier than asking for a evaluation.

Exhausting items: Furnishings, homewares, sporting gear

As such merchandise should not utilized by clients instantly, it is best to ship them an e-mail after 21 days from supply as a result of they could have tried your gadgets a few times or under no circumstances.

If clients use tender items frequently, laborious gadgets have longer shelf life and are used rather more regularly. Due to this fact, 3 weeks is a good interval for them to create a optimistic expertise and ship sincere suggestions.

3. Section your clients

One dimension doesn’t match all. Segmentation is a strong follow that it is best to think about with a purpose to keep away from sending the e-mail to all of your clients.

The most typical follow is to ship the product critiques emails to your clients who’ve already bought your product when you exclude all different segments from this automation.

Create an automation

To learn the way to start out making a profitable automation sequence, you have to think about, the optimistic and detrimental critiques, and in case your clients submit a evaluation or not.

Though some ecommerce firms embrace a suggestion for a product evaluation of their first e-mail, it might be extra sensible to ship a easy thanks e-mail to your buyers, asking them to contact you instantly after the product is delivered to be sure that the cargo service went superb. This exhibits that you simply care about them and minimizes the potential to depart a detrimental evaluation in your web site.

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Right here’s an instance:

Thank you email

Now that you simply despatched the primary thanks e-mail, the second e-mail ought to ask for a product evaluation after you give them few days experiencing your product relying on its kind.

Identical as asking if the product was delivered on time, it is best to embrace a “Save as” observe on the footer of your e-mail, asking if the product was as much as their expectations and to answer to the e-mail if they’ve a detrimental evaluation. This could additionally stop them from leaving a detrimental evaluation.


After you ship your product evaluation e-mail, it is best to anticipate completely different situations with a purpose to maintain observe of your clients journey progress and engagement together with your emails:

  • In the event that they depart optimistic critiques, you’re more likely to ship them an e-mail during which you thank them for submitting a evaluation after which take away them from the automation.
  • In the event that they depart a detrimental evaluation, it is best to ship them an e-mail whether or not automated or handbook, during which you supply them an answer that might recuperate their unhealthy expertise.
  • In the event that they don’t write a evaluation for a sure purpose (not opened your e-mail, the e-mail bounced from their inbox, they noticed the e-mail however had been busy, and many others…), you have to ship them a followup e-mail after 7 days from the primary one, reminding them to depart a evaluation.

Right here’s an instance of a followup e-mail:

Product review email followup

Product critiques emails proves to your clients that you simply’re providing good high quality, reliability and helpfulness. They make it easier to construct credibility in your model, enhance rating in search engines like google, create a free promoting in your product, affect shopper buying choices and increase gross sales.

To encourage your clients to depart a evaluation, you possibly can merely present them some critiques from different clients, to encourage them to take motion, particularly if you happen to don’t wish to bribe them with a proposal.

It’s additionally vital to not draw back from detrimental critiques. It is likely to be a superb follow to combine few of them which might be constructive together with the nice ones to indicate your clients the transparency and authenticity of optimistic critiques.

Right here’s how an automation workflow might seem like.

When creating this automation, we advise you to recheck all different automations and be sure that it doesn’t intrude with any triggers and actions in different workflows. Product critiques can both be a separate marketing campaign or related to a sequence of different post-purchase emails.

Initially printed here.

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