SALT LAKE CITY and SEATTLE, Oct. 22, 2020 /PRNewswire/ — Qualtrics, the chief in buyer expertise and creator of the expertise administration class, right this moment introduced that the Qualtrics Associate Community has expanded to greater than 300 companions over the previous 12 months. As well as, the Qualtrics Developer Platform, a part of the Qualtrics Associate Community, now has over 100 out-of-the-box integrations with market-leading expertise companions throughout 30 classes. Qualtrics is the main expertise administration firm that presents prospects with a variety of choices to adapt and scale their buyer expertise, worker expertise, model expertise, product expertise, and market analysis packages – all on one platform.
The Qualtrics Associate Community gives organizations with entry to best-in-class expertise administration consulting, expertise, and companies. Additional, the Qualtrics Developer Platform gives the technical capabilities for companions to develop integrations inside the present techniques, options, and instruments that they already use, enabling organizations to hear, perceive, and take motion on expertise information. Companions who construct on, and connect with, the Qualtrics XM Platform™ have empowered their prospects to right away make the most of expertise administration, create constructive enterprise impacts, and speed up their very own gross sales cycles.
“The exponential progress of the Qualtrics Associate Community, and by extension the Qualtrics Developer Platform, has validated the necessity for a sturdy ecosystem in expertise administration. Since Qualtrics opened its platform to companions, consultants, and integrators two years in the past, our joint prospects all over the world have prolonged their present XM capabilities to create true techniques of motion,” stated R.J. Filipski, World Head of Enterprise Growth, Qualtrics. “By combining the functionalities of the Qualtrics XM Platform with different expertise options that organizations are already utilizing, buyer expertise leaders, worker expertise leaders, and market researchers have true flexibility to customise and tailor their Qualtrics investments for his or her particular enterprise wants.”
“Tethr’s partnership with Qualtrics has introduced collectively the market-leading options in dialog intelligence and expertise administration to ship a ‘single pane of glass’ that mixes the ability of buyer suggestions with further insights from buyer voice information, presenting an enormous alternative for improved buyer expertise and enterprise efficiency,” stated Robert Beasley, EVP of Strategic Alliances, Tethr. “The partnership has made a significant enterprise impression for Qualtrics and Tethr prospects and our enterprise. Since we kicked off the partnership with Qualtrics, we have additionally seen a big improve in prospects becoming a member of the Tethr household, whereas lowering gross sales cycle time usually required.”
New or expanded integration classes out there on the Qualtrics XM Platform embrace:
Contact heart platforms present the infrastructure and foundations mandatory for organizations to ascertain their very own enterprise contact facilities. Main merchandise corresponding to Genesys, the SAP Service Cloud and SAP Gross sales Cloud options, and Talkdesk are actually built-in with Qualtrics, serving to their prospects higher perceive buyer suggestions and leverage capabilities just like the Qualtrics iQ suite for analyzing unstructured voice and textual content information. With these mixed applied sciences, organizations can proactively resolve buyer points primarily based on alerts and traits that emerge from contact heart information.
Buyer Knowledge Platform
Buyer information platforms (CDPs) combination, streamline, and share operational buyer information throughout a corporation. Groups inside a corporation can then phase this information accordingly to higher perceive their prospects. Organizations who leverage a CDP right this moment can infuse crucial information from different techniques into the Qualtrics XM Directory. With this integration, organizations get a holistic view of how their prospects behave and really feel by combining buyer suggestions throughout a number of channels, with their demographic or different metadata. By doing so, organizations can prioritize buyer expertise enhancements and make the most of automated duties and workflows on the Qualtrics XM Platform to shortly shut suggestions loops.
“Successful, retaining, and delighting prospects within the digital age requires an unprecedented diploma of customer-centricity,” stated Abby Schlatter, CEO, commonFont, a Qualtrics companion advancing CDP integration efforts. “By infusing the Qualtrics XM Listing with information from a Buyer Knowledge Platform, organizations can goal the suitable prospects with the personalised outreach they demand, anticipate the best impression actions, and orchestrate a profitable buyer expertise.”
Digital Product Adoption
Within the digital period with immediate entry to product opinions, pricing, and choices, customers have extra selection and suppleness than ever earlier than. Qualtrics has partnered with Pendo, a number one product adoption platform, in order that organizations can optimize and ship world-class product experiences.
“Pendo could be very excited to be partnering with Qualtrics to empower product groups to mix Pendo’s operational behavioral product information with Qualtrics’ expertise administration platform to provide our prospects’ product groups higher insights into buyer journeys,” stated Rahul Jain, Co-Founder and VP of Enterprise Growth, Pendo. “Moreover, prospects are in a position to make the most of this partnership by combining Qualtrics’ in depth analysis capabilities with Pendo’s data-driven in-app messaging system to succeed in out to prospects on the proper time inside their enterprise utility.”
Different new integrations to the Qualtrics XM Platform embrace:
- BI visualizations: SAP, Knowledgehound, and Qlik be part of present companion Tableau
- Group: Digsite and QualBoard be part of present companions Gasoline Cycle and Krealinks
- Buyer loyalty: Annex Cloud
- Digital expertise: LogRocket, Mouseflow, and SessionCam be part of Adobe Analytics, Clicktale, Contentsquare, Decibel Perception, FullStory, Google Analytics, and Quantum Metric
- Emotion analytics: Heartbeat AI joins present companions Affectiva and iMotions
- ETL: Fivetran
- Occasion administration: Socio
- Incentive and referral administration: Large joins present companions Friendbuy, Rybbon, and Tango Card
- Integration-as-a-service: Workato joins Put It Ahead, Tray.io, and Zapier
- Advertising and marketing automation: Acoustic joins present companion Marketo
- Social listening: Infegy joins Brandwatch
- Expertise expertise: Eightfold.ai
- Textual content analytics: Adoreboard, Suggestions Labs, Idiomatic, Kapiche, and Thematic
To enhance these new choices and additional strengthen the Qualtrics Developer Platform, Qualtrics has launched a number of new instruments for third-party builders, together with a Developer Portal and enhanced out-of-the-box actioning capabilities. The Developer Portal permits builders to construct customized automations for his or her groups in a single centralized place and permits companions to seamlessly handle and ship options for his or her prospects. Qualtrics’ improved no- and low-code workflow instruments additionally empower companions to extra deeply embed XM throughout their options, and due to this fact lengthen extra highly effective capabilities to prospects.
To be taught extra in regards to the Qualtrics Associate Community, go to qualtrics.com/partnerships/. To be taught extra about out there integrations via the Qualtrics Developer Platform, go to qualtrics.com/market/integrations/.
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